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Impact sourcing, also known as socially responsible outsourcing, refers to an arm of the business process outsourcing (BPO) industry that employs people at the base of the pyramid as workers. It is defined as employing socioeconomically disadvantaged individuals as principle workers in business process outsourcing centers to provide high-quality, information-based services to domestic and international clients.〔Monitor Inclusive Markets, Job Creation Through Build the Field of Impact Sourcing, June 2011 http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf〕 The traditional BPO sector is typically associated with high-end, high-contact functions like call centers, which require significant levels of education and language literacy. The Impact Sourcing sector focuses on utilizing workers from poor and vulnerable communities to perform functions with lower and moderate skill requirements such as scanning documents, data entry work, data verification and cleaning, video tagging, and microwork. == The BPO Sector == Business process outsourcing (BPO) refers to the outsourcing of certain business processes (i.e. informational and transaction services) to third-party service providers. This business has grown over the past two decades to a hundred billion-dollar sector that directly impacts both international trade and the global economy. Growth in the BPO sector has been driven by five mega-trends:〔Kennedy, Robert. The Services Shift: Seizing the Ultimate Offshore Opportunity, FT Press, 2009. http://www.amazon.com/Services-Shift-Ultimate-Offshore-Opportunity/dp/0137133502〕 * Global macroeconomic liberalization * The digitization of business processes * Technological innovations and the adoption of technology * Growing worldwide capabilities * Global business culture Growth is likely to continue because the majority of these drivers are unlikely to reverse.〔 The global estimate for the BPO sector as high as $574 billion by 2015.〔Accenture. Exploring the Value Proposition for Impact for Impact Sourcing, October 2012. http://www.accenture.com/us-en/Pages/insight-exploring-value-proposition-impact-sourcing.aspx〕 Developing countries have particularly benefited from the growth of the BPO sector, generating exports and millions of jobs. Leading centers for BPO include India, the Philippines, China, and South Africa. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「impact sourcing」の詳細全文を読む スポンサード リンク
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